Saturday, August 9, 2014
Canopy Saga
I've tried since February to take classes at Canopy studio, which is a local aerial arts facility. They teach trapeze classes, silks and more.
I've know about them since college. Their classes are pretty popular in my liberal little college town.
My neighbor talked about wanting to take classes. I thought it sounded fun enough and I said I was happy to tag along. After a pretty lengthy delay, they told her they had no openings when classes resumed March 17, but she could take expensive private lessons.
This happened again with their new session of classes months later.
Finally, their fall session has openings. I email the day the newsletter comes out—asking if I can take a class (new people have to get permission to take the classes. A popup tells you this when you try to sign up.) And I don't hear anything back.Nothing. After about two weeks I email them again. I keep running into Canopy people, who all say it's so fun.
I'm pretty mad at Canopy at this point and give up on taking the class. They have awful customer service and must not need new customers. (A coworker tells me she once stopped by for more info and they wouldn't help her.) I decide there's an acro yoga class on Monday, I'd probably rather take.
The Friday before classes start they email me to go ahead and sign up. !!!
I wasn't going to sign up. But then I thought it was this hard to get a spot, when am I going to get the chance again? So I signup. It's$153 for a 9-week class. That comes out to $17 a class, which is kind of pricey. But I am looking for something different. We'll see…...
Labels:
canopy,
customer service,
ordeal,
saga,
trapeze
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