Misadventures in Lululemon

I'm a pretty big Lululemon fan. Today was more sour lemons than awesomeness.

I wanted to order some pants from the markdown section. I put them in my cart and they were sold out. Of a lot more sizes than a few minutes ago. Was it a glitch? I went back in and put them in my cart and ordered.

What I wanted.

What I ordered :( 

Only I was trying to order the Jet Crop Slim and ended up with Jet Crops, which are cotton and baggy and not at all what I wanted.

I have a pair of the slims and like them. The non-slim ones—I tried on once in the store and hated them.

But I'd already hit order—not knowing they were separate things and I ordered the crops I hated when I tried to order some I liked.

Seconds after I got the order email—I messaged guest support to cancel the order. After 10 minutes of waiting the educator said she couldn't cancel the order. Which is ridiculous. It hasn't processed yet.

I called my credit card company. I can't dispute it until it's no longer pending.

I called Lululemon back and after 8 minutes of holding, the educator also said she couldn't cancel the order.

It hasn't processed yet!

Finally, I played the I SPEND A TON OF MONEY WITH YOU card and asked for a manager and she said she'd allow for a one-time return, even though it's final sale. I have to call them when it comes in the mail and they'll get me a gift card.

That takes way too long and will waste them money having to ship it to me. CANCEL IT.

Don't ship it. Don't give me a gift card in three weeks. I want the charge off my credit card.

Of course you can give me a gift card, I could just take it to the store and say they're defective and then I could get a store credit instantly instead of waiting for weeks.

I think I might need to take a Lululemon break for a while. Or stick to buying in store.

Dear Lululemon online. You suck. You should be able to cancel orders—before it's processed—like every other company.

Update: I finally got the pants in the mail and they might be the worst thing Lulu ever made. They are atrocious. I wouldn't take them if they were free. (Major diaper butt on these babies.) I had to call Lulu customer service, print the label an then take it to a post office. I ended up getting the gift card Aug. 25.

So 25 days and shipping two ways because they couldn't cancel an order. 

I'm sure glad my cat has never stepped on my computer and accidentally ordered something.